Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, Heywire Music will require a receipt or proof of purchase. Please do not send your purchase back to the brand as your return or exchange will not be honored.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, all sales are FINAL on any marked down item.
Heywire Music will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org. For return or exchange consideration, please submit your details with order number to our Customer Support with the the form provided.
Approved returns and exchanges can send send their item to:
Heywire Music / Heywire Cables
29 Lucinda Place Glen Eden
Auckland NZ 0602 NZ
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Customers will be responsible for paying for theirown shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.